Find out who to contact if you experience problems while abroad.
We hope your time abroad will go smoothly. However, in the event that you do experience any problems, we want to make sure you know the right people to contact so you can solve them as quickly as possible.
The information below provides a guide to who you should contact depending on the situation:
If you have any issues or problems relating to your host institution, eg:
You should contact the appropriate person or department at your host institution in the first instance (eg. International Office, Accommodation Office, Disability Service).
If they are unable to assist, please contact SWAY.
If you have any issues or problems relating to your academic studies which might impact on your Edinburgh degree, you should contact your School Exchange Coordinator. This member of academic staff is your key contact for academic support throughout your exchange.
Issues could include:
If you need to, you can also follow up with your School Student Adviser. Your Student Adviser’s contact details are available on the Studies tab on MyEd
If you need support for any personal issues or problems, you should contact SWAY and any support services at your host institution and at Edinburgh. You should also inform your School Student Adviser.
Your Student Adviser is your contact for pastoral support throughout your time at the University of Edinburgh and while you are abroad. Your Student Adviser’s contact details are available on the Studies tab on MyEd
Issues could include:
If you're considering leaving your exchange or placement early, please don't jump on the next plane home - talk to us first!
Let us know what the problem is - you should contact your School Exchange or Placement Coordinator and copy in SWAY and your School Student Adviser.
Your Student Adviser’s contact details are available on the Studies tab on MyEd
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